Sunday, 12 February 2017
National Health Service NHS needs Lean Six Sigma
Watching the Andrew Marr show on BBC TV this morning and Sir Robert Naylor a leading figure in the NHS said something that agrees with the principles of Lean Six Sigma .... he said that is not all about throwing more money at the problems ... or just focusing on reducing costs ... it is the processes that need to be understood and improved and root causes of problems corrected. my colleague Chris Alcock presently helping a health care authority near Milton Keynes in Lean Six Sigma. I also taught a class of 22 NHS employees last year in London... however they were mostly junior administrators and they told me it is the Medical Consultants and High level doctors who hold a lot of the power and are among the hardest to get to change their habits.
Thursday, 9 February 2017
Personalised attention and Chaos or Standardization and Stability ?
Chris Alcock ( Master Black Belt ) asks this question :
Would you rather me go the extra mile for a patient or follow a good process?
I know which sounds better, but which would you actually rather have?
Good healthcare by dint of extraordinary effort?
Or a process that leads the nurse or doctor to the most accurate and fastest outcome most of the time?
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